Why Elite Acura is rated 4.8 on Google: what reviewers praise and what they criticize

A 4.8 Google rating is easy to read and easy to doubt. The useful question is what it rests on. Elite Acura’s rating comes from 4,825 reviews, and buyers keep naming the same things: how the sale was run, how the service visit went and what leasing was like. Buyers at other Acura dealers raise worries of their own about pricing, staff and repairs, and the store’s review record shows how a visit here compares with those worries.

Keep reading below, then schedule a test drive in Maple Shade. Bringing your own numbers to the lot settles this faster than any spec sheet.

Is Elite Acura in Maple Shade really a 4.8-star Acura dealership?

Yes. Elite Acura holds a 4.8 Google rating across 4,825 reviews, and 4,388 of them (91%) are five-star. Elite Acura has more Google reviews than any other Acura dealer in the Philadelphia market. A rating built on that many reviews rests on far more buyers than one built on a few hundred, and most of those reviewers gave the top score.

What do buyers say about the sales process at Elite Acura Maple Shade?

Buyers who leave four and five stars describe how they were treated during the sale. The strongest accounts name the person who handled the deal and a purchase that moved without pressure.

One buyer credited the monthly rate as much as the car. In a March 2026 Google review, Pradell H. wrote: “I didn’t expect to walk out with anything but Carl kline not only got us in the car we wanted but he got us the monthly rate we wanted. It was a smooth and easy process and we didn’t feel pressured .. if we get another acura it’s would be because of the good experience we had buying this one”

Another buyer named the whole team. In a February 2026 Google review, Raquel wrote: “The entire team was great. If you are looking for help purchasing a vehicle Abe is awesome! Made the process super easy no pressure tactics.”

What do customers praise about service at Elite Acura Maple Shade?

Service is the other half of the praise. Customers describe clear updates while the car is in the shop and coming back to the same store for work.

One customer described a visit from start to finish. In a June 2026 Google review, Am O. wrote: “6/25/26 Service was excellent as usual. Spencer met me at my car when I pulled in and went over in detail the maintenance and repairs that were going to be performed. He informed me of any recalls tied to my vehicle and took care of them. He kept me up to date on my car and service was performed in a reasonable amount of time. Great experience!”

Our online scheduler books service appointments, and the contact details you give are used to confirm the visit and send status updates. Our service department is open Monday to Saturday, 7:30 AM to 6:00 PM, and closed Sunday. Our technicians are ASE-certified, and we use genuine Acura parts.

What do reviewers say about leasing an Acura at Elite Acura Maple Shade?

Leasing shows up in our reviews as a process a buyer can follow. One buyer described the lease as a visit where the salesperson explained each step before the paperwork. In a January 2026 Google review, Haseeb A. wrote: “Leasing my younger brother’s 2026 Acura Integra was an all-around great experience. From the moment we walked into the dealership, Nick stood out with his professionalism and patience. He took the time to explain everything clearly, answered every question, and made sure my brother felt comfortable and confident throughout the process. Nick worked hard to secure a great deal, and the entire experience was smooth and stress-free. I highly recommend this dealership and definitely suggest asking for Nick if you’re in the market for a new car.”

We offer new Acura finance, Acura leases, and pre-owned car loans. A secure credit application on our website starts pre-approval from home. We accept and work with all kinds of credit history.

What do buyers complain about at Acura dealers around Philadelphia?

Buyers at other Acura dealers name a short list of recurring worries. Across 210 one- and two-star reviews at seven rival dealers, four themes repeat, and pricing leads the list.

Pricing, hidden fees and add-ons come up in 38 of the 210 complaints. A 2-star review of a rival company, January 2022, described it this way: “Dealerships are always try to trick you. However, some of their tricks do waste customer time. Understanding that it is required half of the day to visit the dealership, I requested a quote. I specifically asked if there are any additional fees, answer where NO. However, when I came: 1. There were no car they promise, they said that car was sold (car still available on the website) 2. Price accidently jumped from 52K to 60K for less rare with same package (5K of them – market adjustment + taxes & registration fee). Moreover, assistant claimed that I mixed something up. (see the screenshot) It clear, that they lie to customers to make them visit. I do not accept such behavior pattern, neither hidden “market adjustment” fee. I would prefer to choose different dealership or even different brand. PS. Manager, who was trying to negotiate with me, was getting approval from receptionist. Seriously, receptionist? They are so lazy that they even don’t go to different room to make it look real. This is very chip trick.”

The step is to ask for every fee in writing before you sign. New Jersey sets no dollar cap on the documentary service fee, but a dealer may not charge it until it is itemized and each documentary service is priced in writing, in at least 10-point type, on the sale document (New Jersey Division of Consumer Affairs, N.J.A.C. 13:45A-26B.3, 2022).

Rude or dismissive staff came up in 36 of the 210 complaints. Poor work, repair quality or repeat visits came up in 34. Calls, emails and messages that went unanswered, with no updates, came up in 17. J.D. Power’s 2025 U.S. Sales Satisfaction Index (SSI) Study found that nearly one-fourth (22%) of new-vehicle buyers want a dealership follow-up a few weeks after delivery, and 53% of those buyers never receive it. Before you book, ask any dealer how it sends service updates, and get the answer in writing.

How do Google ratings compare for Acura dealers near Maple Shade?

Each Acura dealer’s Google rating and review count, as Google shows them in September 2026, sit side by side.

A rating means more beside its count, so the two figures belong together for each dealer.

Why buy an Acura at Elite Acura on Route 73 in Maple Shade?

Elite Acura sits at 2840 NJ-73 in Maple Shade, on the New Jersey side of the Delaware River, so a South Jersey buyer reaches it without crossing into Pennsylvania. We are part of Group 1 Automotive, and we sell new and certified pre-owned Acura, run a service department and a parts center, and offer financing and leasing.

Our new lineup is the MDX, ADX, RDX, Integra and TLX. We do not sell the ZDX new. Every certified pre-owned vehicle we sell comes with a complimentary vehicle history report and an extended powertrain limited warranty and a bumper-to-bumper limited warranty backed by Acura. We are an official lease return location in Maple Shade.

Service customers get free Wi-Fi, free coffee, a courtesy car wash and a children’s play area while the work is done. Our parts center stocks genuine Acura OEM parts and accessories, and it orders parts we do not have on the shelf.

Frequently asked questions

Do I need an appointment to visit Elite Acura in Maple Shade?

You can visit with or without an appointment when you value a trade. Our online scheduler books service appointments. Sales opens at 9:00 AM Monday to Saturday. It closes at 8:00 PM Monday to Thursday and at 6:00 PM Friday to Saturday, and sales is closed Sunday.

Does Elite Acura Maple Shade offer leases and financing?

Yes. We offer new Acura finance, Acura leases, and pre-owned car loans. A secure credit application on our website starts pre-approval from home, and we work with all kinds of credit history.

Which new Acura models does Elite Acura in Maple Shade sell?

We sell the Acura MDX, ADX, RDX, Integra and TLX new. The ZDX is not sold new at our store.

How does a trade-in value work at Elite Acura?

You can get a price from a license plate, a VIN, or a make and model. A make-and-model estimate is general and based on historical data, so it can change.

Can I order genuine Acura parts at Elite Acura in Maple Shade?

Yes. Our parts center stocks genuine Acura OEM parts and accessories. You can order parts online by category or through our online order form, which is for customers who know the part name or number. If you do not, call (866) 944-1626. Parts hours are Monday to Saturday, 7:30 AM to 6:00 PM, and parts is closed Sunday.

How can I read Google reviews to judge a car dealer fairly?

Start with the rating and the review count together, since a rating built on thousands of reviews carries more weight than one built on a few hundred. Then read reviews that describe a specific step, such as the sale or the service visit, and look for the same point from more than one buyer.

How Elite Acura sells and services your Acura in one place

A South Jersey buyer who wants the sale and the service visit handled by one store will find both at Elite Acura, backed by 4.8 stars across 4,825 Google reviews. Tamara Mohr wrote in an August 2026 Google review: “My car buying experience was the BEST I’ve ever had at Elite Acura. Scott G., my car salesman couldn’t have been any more knowledgeable and helpful in my search for a car. He along with Jake A. of the service department were OUTSTANDING!! All of my questions were answered promptly, and the whole process went smoothly. Thank you, Scott, Jake, and Elite Acura!! I love my MDX!!”

Buyers also name people at the service desk. Chantèe Russell wrote in a September 2026 Google review: “Elite Acura are top tier when it comes to their service department. Service advisor Peter is great. He keeps me informed throughout my wait for service and is attentive and knowledgeable with service needs. The service technicians Andy O and Andrew ensure that my vehicle is safe and all requested and required repairs are done correctly. Could not ask for a better service team”

Elite Acura is where a car is sold and serviced under one name, and the reviews show that both sides hold up. Book your service visit online, and bring your questions about the car you drive.

Elite Acura answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Maple Shade showroom, or call (856) 380-5190.

Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Elite Acura for complete details regarding current vehicle inventory, pricing, and equipment.