Does Elite Acura keep you updated during a service visit?

Yes. We use the contact details you give us to confirm your appointment and send status updates while your car is in service, and our service customers describe those updates in their Google reviews.

Keep reading below, then schedule a test drive in Maple Shade. Bringing your own numbers to the lot settles this faster than any spec sheet.

Yes, Elite Acura sends status updates during your service visit

When you book service with us, the contact details you give us confirm the appointment and send status updates while your car is in service. Our Google record, as of November 2026, is 4.8 stars across 4,878 reviews, and 91 in 100 of them are five-star. One customer described how that worked in practice.

In a December 2025 Google review, Reginald C. wrote: “I had a really great experience at Acura, especially working with Ryan. He was super kind, easy to talk to, and made the whole process feel stress-free. He explained everything clearly, kept me updated, and genuinely made me feel taken care of. The service was quick, smooth, and overall just a really positive experience. It’s always nice when you leave feeling confident about your car and knowing you were in good hands. Big thanks to Ryan and the Acura service team — I’ll definitely stay coming here.”

What do Elite Acura customers say about their service advisors?

Customers who name a service advisor tend to name the one who kept them informed. In an August 2026 Google review, B B. wrote: “Outstanding service experience. Very timely, great communications w Greg , our service advisor and car was immaculate when completed. Highly recommend”

The clearest contrast in our market comes from other Acura dealers. In a one-star Google review of Acura Turnersville, a customer wrote about calls that went unanswered and updates that never arrived. Our reviewers describe the opposite: being told where their car stands.

What do Acura owners near Philadelphia say when a service visit goes quiet?

At other Acura dealers in this market, buyers complain in their own Google reviews about service visits where they heard nothing. Across 7 rival dealers, 210 one- and two-star reviews were examined, and 17 of them describe calls, emails or messages that were not returned, no updates, or nobody reachable. One of those reviews, about Acura Turnersville, describes a customer who was promised updates and received none.

In an April 2026 Google review, Austin B. wrote about a service advisor who kept them up to date during the process: “Thomas is always transparent about service needs for my cars, and keeps me well updated during the process. If multiple repairs are needed, he’s great at working with the mechanics to help me prioritize services and gives me options for getting things done. I typically wait at the dealership and get some work done while service is completed, but if a loaner is needed, it’s a smooth process.”

What are your options while your car is in the Elite Acura service department?

A customer who needs to leave a car for service can ask about a loaner. In an October 2026 Google review, Brian L. wrote about a service writer who called them back and arranged a loaner while the work was done: “I didn’t trust dealerships until I called Elite and spoke with Ryan, my service writer. He convinced me to come in and take a look at the car. They addressed my recalls, provided me with a loaner car for my troubles, and walked me through everything my car needed — fair pricing, honest recommendations. That one call changed how I see dealerships. I’ll be back.🙌🏾👍🏾🫶🏾🫵🏾”

How do Elite Acura customers describe pickup and the final bill?

Customers say the work and the bill are explained to them at pickup. In an April 2026 Google review, Robert B. wrote: “My go to for all my Honda/ Acura and our purchasing needs for over 7 years as prices for repairs are much better then any other local Honda Dealership. Front staff and mechanics are always there to explain the work and make sure your comfortable with your repairs. Especially great pricing for maintenance items on your Acura or Honda vehicle and there always specials to save you even more money. Then you have really respectful and responsive sale staff that isn’t forcing you to buy a vehicle. Instead they talk to you about your needs and go over the pros or even the negative on their vehicles. Other dealerships in area unlike Elite Acura are normally trying to force you into a car by withholding your keys or making you wait 30 minutes for a manager when you just came in for a look. These guys will not rush you or make you feel unappreciated after you leave you feel confident in your purchase.”

FAQ

Where is the Elite Acura service department and when is it open?

Elite Acura is at 2840 NJ-73, Maple Shade, NJ 08052. Service hours are Monday to Saturday 7:30 AM to 6:00 PM, and service is closed Sunday. Sales hours start at 9:00 AM Monday to Saturday, and close at 8:00 PM Monday to Thursday and at 6:00 PM Friday to Saturday.

Can I order Acura parts online from Elite Acura?

Yes. Parts can be ordered online by category, or through an online order form. Parts hours are Monday to Saturday 7:30 AM to 6:00 PM, and parts is closed Sunday.

How do Elite Acura reviewers describe service wait times?

In an April 2026 Google review, Melissa M. wrote: “Went for a routine oil change and was in and out in know time. Great service and staff!”

What should you compare when choosing an Acura service department?

Compare how each department handles parts, collision work and updates during service. Elite Acura has in-house parts, tire and collision centers. Parts can be ordered online by category, or through an online order form, and customers who know the part name or number can use the online parts form, or call (866) 944-1626.

Why South Jersey Acura owners service their cars at Elite Acura

Our Google record, as of November 2026, is 4.8 stars across 4,878 reviews. Elite Acura is at 2840 NJ-73, Maple Shade, NJ 08052, and we sell new Acura models including the MDX, ADX, RDX and Integra. We also offer Acura certified pre-owned vehicles with an extended powertrain limited warranty and a bumper-to-bumper limited warranty backed by Acura.

Our service customers have told us, in their own words, that they were kept informed.

Elite Acura answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Maple Shade showroom, or call (856) 380-5190.

Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Elite Acura for complete details regarding current vehicle inventory, pricing, and equipment.